This Shipping Policy explains how orders are processed, shipped, delivered, and supported. It applies to all orders placed through this website. By placing an order, you agree to the terms described below.
Order processing begins after your payment has been successfully authorized and verified. Most orders are prepared and handed to the shipping carrier within one to three business days. Business days are Monday through Friday, excluding public holidays and carrier closures. During peak periods, promotional events, or unexpected surges in order volume, processing may take slightly longer. When that happens, we will make reasonable efforts to keep you informed and to move your order forward as quickly as possible. Once your order has shipped, you will receive a shipping confirmation message with tracking information, if tracking is available for your destination and selected service.
Delivery time is typically six to twelve days after shipment, though actual delivery may vary depending on destination, carrier performance, customs processing, weather, local postal conditions, and other factors outside our control. Estimated delivery windows are provided as a courtesy and are not guaranteed arrival dates. Some remote or harder-to-reach locations may require additional time. If your order has not arrived within the expected window, please contact us through the Contact page so we can review the shipment and assist you.
Shipping is free for all orders, worldwide. There is no minimum order value required to qualify for free shipping. We do not add shipping charges at checkout. This applies to standard shipping methods selected by us or by our fulfillment partners. If expedited or special shipping options become available in the future, additional terms may apply and will be disclosed at checkout.
We cover applicable duties, taxes, and import fees associated with your order. You will not be asked to pay additional charges upon delivery for standard orders. If a carrier or customs authority mistakenly requests a payment from you, please contact us through the Contact page before paying so we can review the situation and provide guidance. In some cases, local regulations may require certain information or actions from the recipient, and we will do our best to help you understand what is needed.
We are not responsible for delays, losses, or damages caused by events beyond our reasonable control, including but not limited to severe weather, natural disasters, strikes, carrier disruptions, customs inspections, government actions, or incorrect or incomplete address information provided at checkout. If an order is returned to us because of an incorrect address, failed delivery attempts, refusal to accept delivery, or failure to collect the package, we may contact you to arrange reshipment or to process a refund in accordance with our Refund Policy. Additional reshipping fees may apply in such cases, and we will explain any options before proceeding.
If tracking shows that your order was delivered but you cannot locate it, please check with neighbors, building management, and your local carrier first. If the package still cannot be found, contact us through the Contact page. We will review the situation and work with you to find a fair solution. We may ask for additional information to help us investigate.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible through the Contact page. Include your order information and, if possible, clear photos of the issue. We will review the matter and, where appropriate, arrange a replacement or refund in line with our Refund Policy. Please do not discard the item or packaging until we have reviewed your request, as we may need additional details.
Order changes and cancellations may be possible before shipment. If you need to change your address, items, or other order details, contact us as soon as possible. Once an order has shipped, changes may no longer be possible. Cancellations after shipment will be handled under our Refund Policy.
Shipping availability may vary by location. We reserve the right to decline or cancel orders to certain destinations where shipping, customs, or legal restrictions make fulfillment impractical. If we cancel an order for this reason, we will notify you and process a refund in accordance with our Refund Policy.
This Shipping Policy is part of our broader terms and should be read together with our Refund Policy, Terms of Purchase, Terms of Use, Privacy Policy, and Customer Service Policy. If you have questions about shipping, please reach out through the Contact page. We are happy to help.