This Refund Policy explains how returns, refunds, and related requests are handled. It applies to all orders placed through this website. By placing an order, you agree to the terms described below.
We want you to feel confident when you shop with us. If you are not satisfied with your purchase, you may request a return within sixty days of delivery. To be eligible, the request must be made within this sixty-day window. We recommend contacting us as soon as possible so we can guide you through the process and help you understand what information we need.
To start a return, please contact us through the Contact page. Provide your order information and a brief explanation of the reason for your return. If the item is damaged, defective, or incorrect, please include clear photos where possible. Our team will review your request and respond with instructions. Please do not send items back before receiving instructions, as returns sent without prior approval may not be accepted or may experience delays.
Once your return is approved and the item is received and inspected, we will process your refund. Refunds are typically issued within five to ten business days after approval or after the returned item is received, depending on the circumstances. Refunds are generally returned to the original payment method used at checkout. Processing times may vary depending on your bank, card issuer, or payment provider. We will notify you when the refund has been initiated, but we cannot control how long your financial institution takes to post the funds.
All prices and refunds are handled in U.S. dollars. If currency conversion or international payment processing applies, any differences caused by exchange rates, bank fees, or payment provider charges are outside our control and may not be refunded. We do not charge restocking fees for standard returns unless otherwise stated at the time of your request. However, if a return is outside the allowed window, incomplete, or not in acceptable condition, we may decline the return or offer a partial refund at our discretion.
If your order arrives damaged, defective, or incorrect, please contact us within a reasonable time after delivery. We will review the issue and, where appropriate, arrange a replacement, a refund, or another fair solution. In some cases, we may ask you to return the item. If we ask for a return, we will provide instructions. Do not discard the item or packaging before contacting us, as we may need photos or other information to complete the review.
If an order is returned to us because of an incorrect address, failed delivery attempts, refusal to accept delivery, or failure to collect the package, we may contact you to arrange reshipment or to process a refund. Additional reshipping fees may apply, and we will explain any options before proceeding. If a package is lost in transit, please contact us so we can review the shipment and work toward a fair resolution.
We reserve the right to refuse returns or refunds in cases of suspected fraud, abuse, excessive return activity, or violations of our Terms of Purchase or Terms of Use. We also reserve the right to limit or decline refunds where required by law or where the request is unreasonable or unsupported by the available information.
This Refund Policy is part of our broader terms and should be read together with our Shipping Policy, Terms of Purchase, Terms of Use, Privacy Policy, and Customer Service Policy. If you have questions about returns or refunds, please reach out through the Contact page. We are here to help.